License: Commercial License Price: $29.00
Downloads: 29753
Added: 14 Nov 2001
Updated: 08 Mar 2008
Developer: kayako.com


eSupport Publisher Description
eSupport is a robust and flexible support solution. Features a stable email > helpdesk routine, department handling, unlimited staff members with ability to set specific permissions, complete ticket management, FAQ management, SMS forwarding, Personalization (Seperate Calendar and Addressbook for staff), A comprehensive web based interface for customers, Your customers can create tickets via either web based interface or through email, private messaging between staff members, ticket grouping based on priorities and status, predefined replies ability, template based, ticket locking to prevent duplicate replies, backup system, IP+Email banning, ticket notes, ticket flagging, ability to specify custom fields, printable version, multi language support, popup predefined replies and a professional interface, ability to reply directly via email client, ability to track emails, email actions, flood protection. Also comes with MS Outlook Integration and SLA's & Escalations!
OS:
eSupport Related Scripts
Frequently Asked Questions Management Script
This cool script allows you to administer a website's
Download
07 Sep 2008
Client Invoicing Script
This is a MySQL powered PHP program for invoicing
Download
03 Oct 2008
Help Desk Script
With this script you can own your ticket based
Download
26 Sep 2008
Live help, live chat, live support software 1.1
LiveHelp is a web-based live chat software that enable
Download
23 Feb 2008
eXupport 0.9
eXupport is a web-based ICQ-enabled online live instant messaging
Download
07 Jun 2007
Recommended Tools
Top Downloads