Yahoo! Refines the Account Recovery Process for Yahoo! Mail
Article by George Norman
On 15 Apr 2009
As Windows Live Hotmail users will testify (a recent glitch informed them that they could not access their email account because they did not set one up yet – details here), there is nothing more frustrating than being locked out of your inbox. It may be a source of nuisance, but these things happen; you forget your password and cannot remember it, or even worse, you pick out an easily guessable password, have your account broken into and cannot access it because the attacker changed the password.

The development team behind the popular Yahoo! Mail client wants to ensure that the account recovery process goes as smoothly and as trouble-free as possible. Consequently they will implement a few changes to the email client, changes that will be rolled out gradually.


Program Manager with Yahoo! Mail, Andrew Molyneux explains: “Beginning this week, we’re rolling out some changes that will both improve recovery rates and make the overall Yahoo! experience even more reliable. We’re doing this to help eliminate the headaches caused when people forget their registration details – you’d be surprised how many people can’t recall the basic information they provided when they signed up for their Yahoo! ID. In addition, with the advent of social networking and public profiles, details like your zip code or birthday may be publicly available, and we want to better protect your online experience by making sure you’re the only one who can accurately answer our account recovery challenges.”

As of this week, a select few, upon logging into their Yahoo! Mail account, will be automatically redirected to a page where they can update their account with new info: things like an alternate email address, new secret questions, even the option to include your mobile phone number (for US users only). If you are not amongst the “select few”, you can always visit this page and update your account info.

It must be noted that from now on, any Yahoo! Mail user that lost or somehow had his account compromised and successfully recovered it will be asked to update their account info according to the new standard.

Tags: Yahoo!, Yahoo! Mail, Account Recovery Process
About the author: George Norman
George is a news editor.
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