Get Real Help from Real People with Helpouts, Google's New Live Video Service
Article by George Norman
On 06 Nov 2013
Google recently introduced Helpouts, a new live video service that aims to provide real help to the people who need it. With Helpouts you can connect to someone who will provide personalized help.

Google Helpouts – Video Presentation


Whenever I run into a problem, I almost always turn to Google for help. Say there’s a computer problem I have to fix. Thanks to Google I am sure to find a solution online. The thing is that most times the solution is presented as text. What would be cooler and way more efficient is if I could connect to and video chat with someone who could guide me and help me quickly fix the problem. That seems to be the reasoning behind the new online service Helpouts.

Earlier this week Google introduced Helpouts, a new live video service that has the following functionality to offer: get useful help and provide personalized help over live video. Say you need help with a computer problem. Thanks to Helpouts you can connect via real-time video to a technician and get much needed help for your problem.

Google explained that its aim with Helpouts is to “help people help each other.” By using the power of the web and the convenience of real-time video, people who need help can get in touch with people who can offer help. No matter where you are in the world, no matter the time, no matter the problem, you can find someone out there who can help you out.

“Today is just the beginning. We’re starting small and in a few categories. The number of people giving help on Helpouts and the type of help available will grow over time. Helpouts may not be suitable for every occasion, and it will take time to get used to interactions via real time video. We hope that the efficiency, convenience and global reach of Helpouts will make people’s lives easier in the long term,” commented Udi Manber, VP Engineering, Google.

Get started with Google Helpouts by following this link.

Tags: Google, Helpouts, help, online service, video
About the author: George Norman
George is a news editor.
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