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Auscomp IT Commander Publisher Description

An award winning multi-language web based support solution for small to medium sized businesses to manage and deflect up to 80% of your incoming support inquiries. Features include a web self-service knowledge base, a trouble ticket system, account management capabilities and full MS Outlook integration. The complete web based solution you need to provide the level of service staff and customers have come to expect in the new economy. Download your free 14-day trial today!

OS: Win NT/2000/XP/2003
Requirements: Web server. http://www.auscomp.com/itcommander_requirements.html
Whats new:
New in V5.9 1) Full MS Outlook Integration Enables users to auto-login and work from from within Outlook on Auscomp IT Commander. 2) Escalation email notification Escalation emails are sent to the Manager, Request Originator & Assigned Technicians. Note: All email notifications (incl. Email Templates, Recipients & Events) can be easily modified using the powerful customization feature. 3) Requests lodged via email now support attachments Requests lodged via email can now have an attachment. 4) Requests can be updated via email Requests can be acted on, modified & closed simply via email (eg: You may want to add a comment or change the status of a request). 5) New maintenance tab in System > Configuration The new maintenance panel introduces 2 new functions: a) Empty Database Button. All KB articles, requests, message board entries & resources will be deleted. b) Process Event Queue button. The event queue can now be much more easily be managed. 6) New URL tab in System > Configuration For better implementation of Auscomp IT Commander into your existing Intranet or Website, simple login and knowledge base panels have been provided. 7) Requested & Assigned linked in Request QuickView Requested & Assigned is now a linked for one click information lookup. 8) Email logins are no longer case sensitive 9) Quick search in Asset list A quick search function has been added to assist with asset management.

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